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How important is Customer Service to you? ”The most important things a carrier should do are to be on time, provide delivery status and maintain dependable relationships” said Chicago Shipper Representative speaking at the McLeod Software User’s Conference 2011, reported by Transport Topics. “My biggest issue is that carriers do not understand the concept of [...]
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FACTS ABOUT LABOR DAY Labor Day was first observed on September 5th, 1882. President Grover Cleveland declared Labor Day to be the first Monday of September. The first Labor Day was celebrated in New York City. Oregon was the first state to declare Labor Day as law. 10,000 workers took an unpaid holiday to march [...]
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In today’s lean economic times, where the focus is on saving money and customer service often suffers, Diligent Delivery Systems remains committed to both concepts. This recent case history is a perfect example of that commitment. In February of 2009, Diligent began working with an industrial supply company based in Houston, TX. The company had [...]
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Transport Topics magazine recently reported that truck tonnage decreased 13.6% in June compared with a year ago. That decrease was even greater than May’s 11% decrease from the same month in 2008, and was the largest monthly decrease in the 2008-2009 year-over-year cycle. An American Trucking Associations representative has stated that he anticipates more of [...]
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Diligent Delivery Systems, a leading provider of dedicated delivery service and logistics programs since 1994, has recently expanded their services to include international freight forwarding. Combined with their existing network of dedicated locations and expanding hot-shot/courier service, Diligent now provides a comprehensive menu of services to help clients complete deliveries, including time-sensitive shipments requiring special [...]
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