In today’s lean economic times, where the focus is on saving money and customer service often suffers, Diligent Delivery Systems remains committed to both concepts.
This recent case history is a perfect example of that commitment.
In February of 2009, Diligent began working with an industrial supply company based in Houston, TX. The company had a fleet of ten box trucks and ten full-time drivers, completing local, same-day deliveries throughout the greater-Houston area. Diligent’s delivery logistics experts analyzed every aspect of their system and suggested several cost-cutting solutions. It was immediately clear that the company could benefit a great deal by using Diligent’s dedicated driver solution, utilizing independent owner-operators to complete their daily deliveries. In addition, inefficiencies in the system itself were uncovered and optimized, so that the same amount of deliveries and pick-ups could be accomplished even faster utilizing only nine trucks and nine drivers.
By employing the recommended measures, the company was able to reduce their costs by 15%, a savings of
$10,195 within the first month alone. Today, six months into the new program, the customer has saved over $98,000.00. Just as impressive, by creating a custom program which focused on their client’s specific delivery needs, they have also maintained an average delivery success rate of 99.08% – another substantial improvement.
Not only was the customer pleased with substantial savings in an increasingly cost-competitive market, they were also able to increase overall customer satisfaction among their client base, opening the door to new opportunities for growth and increased revenues.
Since 2004, Diligent Delivery Systems has offered the service of independent contract delivery drivers, whose driver-owned and maintained vehicles provide cost-saving solutions. In addition, their logistics consulting services and nationwide and global network of agents and brokers can help streamline programs and open wider markets for many businesses. To learn more about how Diligent can help your business – Click Here.
