You Spoke And We Listened
At the beginning of the month, we sent out a Customer Service Survey asking you how you saw our company and what improvements we could make. We appreciate each of you who took the time to complete the survey and want you to know how valulable your feedback has been.
Plans are already underway to make improvements where necessary, but of particular mention is how high we rated in being knowledgable and professional. You know, service is such a part of what we do, that we made it our company’s #1 Core Value. Diligent views our relationships with our clients as true partnerships. We also understand that a sucessful partnership is essential not just for us, but for you as well. As a partner, we work hard to communicate effectively, develop new ideas, adapt to our ever changing market, and on the rare occasion issues arrise, work with you to resolve them. With efforts from both our clients and all of our staff, we will continue to build an ever growing, successful long term partnership, improving procecesss and customer service levels all the way!
We appreciate your business and look forward to serving you.
Everyone knows Diligent is in the logistics business.
But what I hope everyone who does business
with us sees, is that first and foremost, we are in the PEOPLE business!”
Larry Browne, President & CEO
